Welcome to the MyFit Quests App Support Page! Whether you’re just getting started or need help troubleshooting, you’re in the right place. Our mission is to make your journey smooth, inspiring, and stress-free.
Getting Started
Download the App
Our app is available on both iOS and Android. Search for “MyFit Quests” in your app store or click here to download directly.
Create Your Account
Sign up using your email or connect via your Strava account for fitness tracking integration. If you’re part of a team or corporate challenge, use your invitation link to join the right group automatically.
Log In Issues?
- Double-check your email and password
- Use “Forgot Password” to reset your credentials
- Still stuck? Contact support
Using the App
Join a Challenge
Browse available challenges by tapping “Explore”. Filter by category, difficulty, or theme. Tap any challenge to view details and click “Join” when you’re ready!
Track Your Progress
- Sync with Strava or other fitness apps (Apple Health, Google Fit, Garmin – coming soon!)
- Manual entry available for walking, running, swimming, cycling, and mindfulness activities
View Milestones
Each challenge includes immersive milestone stories, videos, and interactive content. Head to the “Progress” tab to view your current location and unlockables.
Earn Rewards
Complete milestones to earn XP, badges, and surprise rewards. You’ll find them in your “Achievements” section.
Feature Highlights
- Custom Avatars & Journals
Personalise your profile and log reflections as you move through your quest. - Wellness Check-ins
Access guided journaling and emotional wellness prompts in select challenges. - Family-Friendly Content
Many quests are designed to suit all ages, so the whole household can quest together. Choose age-appropriate content from the quest description before starting. - Corporate Wellness & Team Challenges
Engage your workplace or community in team-based quests, goal tracking, and friendly leaderboards.
Troubleshooting
Fitness Data Not Syncing?
- Make sure your Strava or health app permissions are enabled
- Refresh the sync by visiting Settings > Sync Devices
- Data may take up to 15 minutes to appear after syncing
Challenge Not Updating?
- Ensure your app is up to date
- Force close and reopen the app
- Tap “Resync” on your progress tracker
App Crashing or Lagging?
- Clear app cache (Android) or reinstall the app
- Check device compatibility and storage
- Report recurring issues via our support form
Need More Help?
Our friendly team is here to assist!
📧 Email: support@myfitquests.com
📆 Support Hours: Monday–Friday, 9am–5pm GMT
Keep Questing!
Thank you for being part of the MyFit Quests community. We’re constantly evolving to bring you the best experience possible. Your feedback fuels our journey—so keep exploring, keep moving, and keep growing!
